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genidy ayman

genidy ayman

financial analyst

Etudiant en recherche de stage LieuÉgypte

Coordonnées

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Expérience

Entre 5 ans et 8 ansExpérience

Formation

Supérieur à Bac+5 MSc corporate finance and...

genidy ayman

genidy ayman

financial analyst

Résumé

AYMAN GENIDY
13 Rue des Hauts de Chanturgues - 63100 France ·- +33766477531 Email · : 1- ayman-sayed-hussein.genidy@student.esc-clermont.fr
2 - Aymanginady22@gmail.com
Seeking a full-time, challenging career in a suitable environment, to build a career in a progressive organization, which will provide me exciting opportunities to learn more and utilize my skills.
EXPERIENCE
03 MARCH 2016 – TO 07 MARCH 2017
CUSTOMER RELATION OFFICER, NATIONAL BANK OF KUWAIT – EGYPT
Key responsibilities:
1-Assist with all company, personal, government institutes, charities and syndicates (masses-
business banking) related to the branch which may include
2- Achieving set targets / goals through targeted existing / potential customers by cross
selling retail products within the branch premises or doing external visits to the customers.
3- Promote banks products by provide product features and advise clients on benefits
4- Ensure meeting service quality goals by proactivity meeting and greeting customers
ensuring prompt response to client requests / queries and resolving client complaints.
5- Maintain awareness of the banks products and services
6- Issue / handle and deliver cards (debit, credit, prepaid)
7- Greet and assist NBK-Kuwait customers and handle their request including getting cash
withdrawal approval from Kuwait through NBK coordination unit. • 07 MARCH 2017– TO PRESENT
• SENIOR PERSONAL BANKER,
• COMMERCIAL INTERNATIONAL BANK –EGYPT
• Key responsibilities: • 1-Sales & Service • Provide customers with basic information on all Bank’s products/services to increase Customer awareness & ensure a high level of quality service. • Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent & ethical way. • Track customers’ inflows and outflows and contact customers to seek information on reasons for unexpected behaviors to maintain better-quality service level and meet set budgets. • Ensure that every customer interaction is conducted as a superior service experience and in line with the defined CIB customer experience standards TAT and bank service indicators (including wait time, telephone timeliness, reply to customer queries and messages etc.). • Handle customers’ queries and complaints and ensure effective closure of complaints within the set TAT& SLA to reach customer satisfaction and loyalty • 2-Reporting & Communication • Prepare a daily sales report (DSR) including sales activities and call reports, share it with supervisor and branch head to track sales performance achievement versus budget and work on alternative plans when
2
needed. • Respond positively and diligently to colleagues and coordinate and communicate effectively with branch staff and support units to ensure that customers’ requests are processed timely and efficiently. • Introduce and promote alternate channels to customers to reduce traffic in branches. • Be attentive to any possible frauds/risks and provide feedback to direct supervisor for guidance and assistance. • Receive all relevant customer requests related to cheque book, credit & debit cards, TDs, CDs..etc. check their validity and send to related departments for completion. • 3-Policies, Processes and Procedures • Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner • 4-Day-to-day management • Follows the day-to-day operations related to own jobs in the Branch to ensure continuity of work • 5-Compliance • Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks
JULY 2014
BACHELOR OF COMMERCE ENGLISH SECTION, BENI-SUEF UNIVERSITY EGYPT
Major: English Accounting. Grad: Good
PROFESSIONAL TRAINING
MAR 2017
CIB BASIC BANKING CERTIFICATE “INDUCTION PROGRAM, CIB TRAINING, EGYPT
MAR 2017
ANTI MONEY LAUNDERING, CENTRAL BANK OF EGYPT, EGYPT
MAR 2017
COMPLIANCE FOR PRACTITIONER, CENTRAL BANK OF EGYPT, EGYPT
FEB 2017
STRESS MANAGEMENT, CIB TRAINING, EGYPT
MAY 2016
CAPACITY BUILDING, WEST GATE CONSULTANTE, EGYPT
JUL 2014
FINANCIAL PLANING ORGANISATION, OPEN UNIVESITY OF AUSTRALIA, ONLINE
JUN 2014
ESSENTIAL OF HUMAN RESOURCES, SHRM ESSENTIALS OF HR MANAGEMENT, EGYPT
3
APR 2014
PRINCIPLES OF BANKING, EGYPTIAN BANKING INSTITUTE, EGYPT
SEP 2013
ELECTRONIC ACCOUNTING, GERMAN EGYPTIAN ACADEMY, EGYPT
PROFESSIONAL MEMBERSHIP
CFA INSTITUTE
ID: 8950758
CURENTLY ENROLLED IN CFA , EXPECT DECEMBER 2021 LEVEL 1
SKILLS
• Computer skills, Microsoft office.
• Use Peachtree & Quick book.
• Language skills: Arabic- English.
• Design accounting programs using excel.
PERSONAL INFORMATION
Birthday: 14/01/1992. Nationality: Egyptian
Military status: Completed

Expérience Expérience

2021 2017

senior personal banker chez CIB egypt

Lieucairo, Égypte

• SENIOR PERSONAL BANKER, • COMMERCIAL INTERNATIONAL BANK –EGYPT • Key responsibilities: • 1-Sales & Service • Provide customers with basic information on all Bank’s products/services to increase Customer awareness & ensure a high level of...Lire la suite

Formation Formation

Aujourd'hui 2021

MSc corporate finance and fintech chez ESC Clermont Business School

Lieuclermont ferrand, France

MSc corporate finance and fintech

ESC Clermont Business School

ESC Clermont Business School

Une grande école à dimension humaine.

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Des milliers de professionnels de la finance utilisent Dogfinance pour faire évoluer leurs carrières

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